Please read these terms carefully before commissioning artwork
WordsnPetals provides custom handmade artwork services. Each piece is created individually based on your specifications and uploaded reference images. Our artwork is original and created specifically for your order.
Handmade Nature: All artwork is handcrafted. Minor variations in color, texture, and dimensions are natural and expected. We strive for the highest quality, but these variations do not constitute defects.
Before Payment: You can cancel your order before completing payment without any charges.
After Payment: Once payment is confirmed, artwork creation commences immediately. We do not offer refunds after this point as work has begun on your custom piece.
Cancellation Requests: Cancellation requests made after payment confirmation may result in a non-refundable service fee. Contact us immediately if you wish to discuss cancellation options.
You are responsible for providing clear, high-quality reference images for your artwork. We require:
Unclear Images: If provided images are too blurry, low-resolution, or unclear, we may request better quality images or proceed with our best artistic interpretation. We are not responsible for inaccuracies resulting from poor image quality.
Estimated delivery times are provided as guidelines and are not guaranteed. Actual delivery times may vary based on:
Processing Time: Handmade artwork requires processing time for creation. This time is separate from shipping time.
Delays: While we aim to meet all deadlines, we are not responsible for delays caused by courier services, customs, or events beyond our control.
You must ensure that:
Wrong Address Claims: WordsnPetals is not responsible for packages delivered to incorrect addresses provided by the customer. Once an order is shipped to the address you provided, we cannot intercept or redirect it at no cost. Any rerouting fees are the customer's responsibility.
Address Changes: Address changes must be requested before artwork is packaged and handed to the courier. Changes requested after shipping cannot be processed.
Artist Copyright: Unless otherwise explicitly stated in writing, copyright to the original artwork remains with WordsnPetals and the artist. You receive ownership of the physical artwork itself, but not the copyright.
Usage Rights: By commissioning artwork, you may:
Prohibited Uses: You cannot:
WordsnPetals reserves the right to cancel orders found to be:
In such cases, funds may be withheld or refunded at the company's discretion, and law enforcement may be contacted.
Payment Confirmation Required: Your order is not confirmed until payment is successfully processed and verified. Artwork creation will not begin until payment confirmation is received.
Payment Methods: We accept payments through Razorpay. All transactions are secure and encrypted.
Failed Payments: If payment fails, your order is not placed. You will receive a notification, and you can retry payment using a different payment method.
Duplicate Payments: In case of duplicate payments, refunds will be processed within 5-7 business days.
Once your artwork is ready and shipped, you will receive:
Secure Packaging: We use secure packaging to protect your artwork during transit. However, we are not responsible for damage caused by courier mishandling once the package leaves our facility.
International Shipping: Worldwide shipping is available. International customers may be responsible for customs duties and taxes upon delivery.
If you have concerns about your order or artwork:
Disputes not reported within 7 days of delivery may not be eligible for resolution.
WordsnPetals is not liable for:
WordsnPetals reserves the right to modify these terms at any time. Continued use of our services constitutes acceptance of updated terms. We will notify customers of significant changes via email or website notice.
For questions about these terms or your order:
Email: yashranjanpaul@gmail.com
We aim to respond to all inquiries within 48 hours.